Universal Credits for HP Tuners

Universal Credits

HP Tuners uses a credit-based licensing system. Credits are used as currency to purchase licenses for the different modules in a vehicle. Licensing a module gives you the ability to tune it. The number of credits necessary to purchase a license varies depending on the vehicle.

Many vehicles are (2-12) credits for licensing the ECM/PCM, and may have additional options such as a TCM, FICM, or CCM.

Vehicle licenses are tied to the VIN, PCM OS, and PCM Serial Number. If those values don’t change, the vehicle will remain licensed on that interface and can be tuned indefinitely. One interface can store thousands of licenses and can be used to tune all the vehicles we support.

Once you purchase an MPVI3 you can read, edit, and save files without purchasing credits. You don’t have to license a module until you are ready to write a new file to the vehicle. 
To activate Universal Credits for your MPVI3:

• Download and install the latest version of VCM Suite here.
• Connect your MPVI3 to your laptop/PC.
• While connected to the internet, load VCM Editor and select HELP > RESYNC INTERFACE.

Reminder, you must be connected to the internet as this process will also update your interface’s firmware to the latest version.

Should you have any issues resyncing your interface, please submit a support ticket.

NOTE: All digital product sales including credits are final, under no circumstances can a refund be given for any digital products. Please ensure you check how many credits you have and require before you complete your purchase.

Shipping and Returns Policy

Important Notice: Please Read Carefully

Shipping Costs
Our shipping rates apply to orders shipped within the United States and Canada.

Shipping Times

• Air Shipping: Orders placed with air shipping by 2:00 PM EST on a business day will ship the same day.
• Ground Shipping: Our goal is to process and ship within 24-48 hours during business days, unless your order contains custom tunes that are preloaded which may take an additional 1-3 business days to ship.

Shipping Delays
Please be aware that we are not responsible for shipping delays due to weather conditions, natural disasters, or any other events beyond our control. No refunds will be issued for delays caused by such events.

Special Shipping Information

• Alaska and Hawaii:
  Orders shipping to Alaska and Hawaii must select 2nd Day Air. Overnight shipping may not be available for remote areas, and these locations may experience longer delivery times than stated.
• Remote Areas:
  Some remote areas in Canada and other regions may incur additional shipping costs. If additional fees apply, we will notify you, and your order will be shipped once the extra shipping cost is paid.
• International Shipping:
  For shipping outside the US and Canada, please contact us through our contact page for assistance.
• Large Packages:
  All Full Exhausts, Pipes, and Air Intakes ship GROUND!

Returns Policy

1. General Return Policy:
   Due to the specialized nature of our products, we generally do not accept returns. Most items are VIN-specific or custom-built to order.
2. Defective Items:
   We only accept exchanges for defective items. We recommend professional installation for these items. If a product is defective and cannot be exchanged or repaired, a refund of the original purchase price will be issued upon receipt of proof of malfunction or damage.
3. Return Exceptions:
   In certain cases, we may make exceptions for returns. If your return request is approved, a 30% restocking fee will be applied. All items must be returned in their original packaging, and return shipping costs will not be refunded.
4. Cancellations:
   All sales are final. If you cancel your order after it has been placed but before it has shipped, a 5% processing fee will apply.
5. Non-Returnable Items:
   Certain items, such as hard parts (e.g., EGR kits, DPF pipes/exhaust, pyro kits, throttle valve kits, exhaust tips, and intakes), are not eligible for return unless an exception is made. If an exception is granted, a 30% restocking fee will be applied, along with the cost of return shipping.

Contact Us
Before returning any items, please contact us for specific shipping instructions.

This version should be clearer, more in line with global standards, and more user-friendly while still protecting the interests of the seller.